Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
36
September 2011
and indicates if that feature is available or not due to the service outage (
).
The server that hosts the failed service is listed in the Host column. This field can
display either the host’s IP address, host name, or both.
display either the host’s IP address, host name, or both.
Loss of BIPPA Service
Non-Redundant Systems
If you lose your connection to the Browser and IP Phone Agent (BIPPA) service, CAD-BE
continually tries to reconnect. When CAD-BE is successfully reconnected to the BIPPA
service, the system prompts you to log in again.
continually tries to reconnect. When CAD-BE is successfully reconnected to the BIPPA
service, the system prompts you to log in again.
Redundant Systems
If you lose your connection to one BIPPA service in a redundant system, CAD-BE
attempts to connect to an active BIPPA service until a connection is made. At that time
the system prompts you to log in again.
attempts to connect to an active BIPPA service until a connection is made. At that time
the system prompts you to log in again.
If you are unable to connect to a BIPPA service on your initial login, you receive an
error message that the service is unavailable and CAD-BE closes. In this case, you
must manually redirect your browser to the redundant BIPPA service and log in to that
service as usual.
error message that the service is unavailable and CAD-BE closes. In this case, you
must manually redirect your browser to the redundant BIPPA service and log in to that
service as usual.
Loss of CTI Service
If the CTI service stops running, but all of the other CAD services are still running, you
will not be able to log in. You will be prompted to try logging in again until you are
successful.
will not be able to log in. You will be prompted to try logging in again until you are
successful.
Figure 11.
Server Status popup dialog box