Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Logged in. The agent logs into Agent Desktop.

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Logged out. The agent logs out of Agent Desktop.

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Ready. The agent transitions to the Ready state.

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Not Ready. The agent transitions to the Not Ready state.

2. Under the Actions pane, click Add to choose one or more actions to run 

when the selected event occurs. 

You can select an existing action, or create a new action. See 

 for more information.

3. Repeat steps 1 and 2 for as many events as desired. 

4. When you are finished associating events with actions, click Apply to save 

the agent management work flow.

1. Select the Time of day event from the Event pane. 

2. Under the Rules pane, click New to set up a new rule. 

The New Rule Name dialog box appears. 

3. Enter the name of the new rule, and then click OK.

The fields in the Current Rule Conditions section of the window are enabled, 
and the Time of Day Condition dialog box appears.

4. Set up the day or date conditions for the rule, and then click OK. 

a. To specify that an action takes place every week on certain days or at a 

certain time, select Day(s) of the week and then check the desired days. 
You must specify a time of day as well.