Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

b. To specify that an action takes place on a specific date, select Date, and 

then select the desired date from the calendar. Today’s date is circled in 
red. You must specify a time of day as well.

The condition you set up is automatically entered in the first Data Field 
Conditions line in the Current Rule Conditions section of the Work Flow 
window, and the Enable Rule check box is automatically selected.

5. Click Edit next to the 2 remaining Data Field Conditions fields to further 

define the rule, if desired: 

■

Specify if the agent is on hook or off hook

■

Specify if the agent state is or is not equal to Ready or Not Ready

6. Under the Actions pane, click Add to choose one or more actions to run 

when the event occurs and the rules are met. 

You can select an existing action, or create a new action. See 

 for more information.

7. Click Apply to save the new time of day work flow.