Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Actions
November 2006
119
Figure 72.
Google Search HTTP Action Setup dialog box.
IPC Action
This action is available to CAD agents at the Premium level.
IPC actions pass information in the form of UDP (user datagram protocol) messages
from the agent desktop to a third-party application using IPC (interprocess
communication) methods. The third-party application can be located on the agent’s
PC or anywhere on the network.
from the agent desktop to a third-party application using IPC (interprocess
communication) methods. The third-party application can be located on the agent’s
PC or anywhere on the network.
NOTE: You must have a custom application written that listens for
data sent to a specific IP address and port.
data sent to a specific IP address and port.
The data sent is enterprise data or user-defined data. It is sent in the format:
valuename=value&name=value&name=value…