Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

5. Complete the IPC Request Data dialog box as follows:

6. Continue to build your request using the Add, Edit, and Delete buttons as 

needed.

7. When you have completed building the request, click OK.

Launch External Application actions start a third-party application in a new window. 

To ensure applications are running before macros attempt to use them, start them 
with launch actions assigned to the Startup event.

NOTE:  An application started by a launch action must use the same 
path on the agent’s PC as it does on the administrator’s PC or it 
must be on a network drive, or the launch action will not be 
successful.

When using launch actions, Agent Desktop can pass parameters such as command 
line arguments in two ways. 

Value Name

Enter the name of the field.

Value Type

Select DataField to use an enterprise data variable as 
the source of the data. Select UserDefined to use a 
specific string entered in the Value field.

Value

If you selected a value type of DataField, select the 
enterprise data variable from the drop-down list. If you 
selected UserDefined, enter the value to be used.