Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

By default: 

■

The list under CallManager contains links to the Cisco CallManager 
Administration website for each separate CallManager installation you have. 

■

The list under eServices contains links to the Cisco Customer Response 
Solutions Administration website for each separate IP IVR installation you 
have..

■

The list under Agent Re-Skilling is not configured. This node enables you to 
specify alternatives websites to the default Cisco Unified Contact Center 
Enterprise Web Administration Agent Re-skilling website.

When you click one of the hyperlinks, your web browser is launched and you are 
prompted to enter the user name and password for that particular installation.