Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
November 2006
143
IPCC Configuration
Introduction
IPCC Configuration enables you to access applications used to administer your
contact center. The IPCC Configuration node appears in the Navigation tree of the
left pane of the Desktop Administrator interface (see
contact center. The IPCC Configuration node appears in the Navigation tree of the
left pane of the Desktop Administrator interface (see
The nodes under the IPCC Configuration node vary according to the makeup of your
contact center. Some are set up during installation, and others may be added at a
later time.
contact center. Some are set up during installation, and others may be added at a
later time.
Figure 84.
Sample IPCC Configuration navigation tree.
The items underneath the CallManager and eServices nodes are hyperlinks to a website or an application. The items underneath the Agent Re-skilling node are web addresses that appear in the Cisco Supervisor Desktop menu bar.