Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

NOTE:  Use the Cisco Product Identification (CPI) tool to locate your product 
serial number before submitting a web or phone request for service. You can 
access the CPI tool from the Cisco Technical Support & Documentation 
website by clicking the Tools & Resources link under Documentation & 
Tools.

 

Choose Cisco Product Identification Tool from the Alphabetical 

Index drop-down list, or click the Cisco Product Identification Tool link 
under Alerts & RMAs. The CPI tool offers three search options: by product ID 
or model name; by tree view; or for certain products, by copying and pasting 
show command output. Search results show an illustration of your product 
with the serial number label location highlighted. Locate the serial number 
label on your product and record the information before placing a service call.

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 
service requests. (S3 and S4 service requests are those in which your network is 
minimally impaired or for which you require product information.) After you describe 
your situation, the TAC Service Request Tool provides recommended solutions. If 
your issue is not resolved using the recommended resources, your service request is 
assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

For S1 or S2 service requests, or if you do not have Internet access, contact the 
Cisco TAC by telephone. (S1 or S2 service requests are those in which your 
production network is down or severely degraded.) Cisco engineers are assigned 
immediately to S1 and S2 service requests to help keep your business operations 
running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

To ensure that all service requests are reported in a standard format, Cisco has 
established severity definitions.