Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

An emergency is either a condition in which a system is under active attack or 
a condition for which a severe and urgent security vulnerability should be 
reported. All other conditions are considered nonemergencies.

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For Nonemergencies—

In an emergency, you can also reach PSIRT by telephone:

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1 877 228-7302

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1 408 525-6532

TIP:  We encourage you to use Pretty Good Privacy (PGP) or a compatible 
product (for example, GnuPG) to encrypt any sensitive information that you 
send to Cisco. PSIRT can work with information that has been encrypted with 
PGP versions 2.x through 9.x. 

Never use a revoked or an expired encryption key. The correct public key to 
use in your correspondence with PSIRT is the one linked in the Contact 
Summary section of the Security Vulnerability Policy page at this URL:

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail 
addresses or phone numbers before sending any sensitive material to find 
other means of encrypting the data.

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. 
The Cisco Technical Support & Documentation website on Cisco.com features 
extensive online support resources. In addition, if you have a valid Cisco service 
contract, Cisco Technical Assistance Center (TAC) engineers provide telephone 
support. If you do not have a valid Cisco service contract, contact your reseller.

The Cisco Technical Support & Documentation website provides online documents 
and tools for troubleshooting and resolving technical issues with Cisco products and 
technologies. The website is available 24 hours a day, at this URL:

Access to all tools on the Cisco Technical Support & Documentation website 
requires a Cisco.com user ID and password. If you have a valid service contract but 
do not have a user ID or password, you can register at this URL: