Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Rock Coast Products wants to set up a call control button that will allow agents to 
easily transfer calls to their supervisor.

1. In Desktop Administrator, click Desktop Configuration > Work Flow 

Groups > Agents and select a work flow group, and then click User 
Interface.

The User Interface window appears.

2. On the Toolbar tab, select the task button you want to configure.

3. Select the Visible check box.

4. Type a brief hint to describe the action (for instance “Xfer to Super”) in the 

hint field.

5. Click Add.

6. In the Select Action dialog box, select the Call Control tab, and then click 

New.

7. In the Setup Call Control Action dialog box, enter a name for the action in the 

Action Name field, select the call control type, and then enter the 
supervisor’s telephone number in the Phone Number field.

8. Click OK to save the settings.

9. On the Call Control tab, the new action is highlighted. Click OK.

10. On the Toolbar tab, the new action is now associated with the task button 

you are configuring.

11. Click OK to save the changes.