Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

10. Use your mouse to maximize Outlook, and then type the following macro 

keystrokes.

[TAB]

Press the tab as many times as needed to 
go to the e-mail address field.

[CONTROL] C

Copy the e-mail address.

[HOME]

Press Home to position the cursor in the 
first field in the form.

[CONTROL] N

Open a blank e-mail message.

[CONTROL] V

Paste the e-mail address in the To: field in 
the e-mail message.

[TAB]

Tab down to the Subject line.

[TAB]

[SHIFT] Y

Type “Your Order” in the Subject line.

O

U

R

[SPACE]

[SHIFT] O

R

D

E

R

[TAB]

Tab to the body of the message.

[SHIFT] D

Type the salutation “Dear ”

E

A

R

[SPACE]