Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

1. In the left pane, select the Call Center 1 node.

2. Choose Setup > Change Password.

The Change Password dialog box appears (see 

3. Enter your old password, leave the New password and Confirm password 

fields blank, and then click OK.

4. You are asked to confirm that you want to leave Desktop Administrator 

unprotected. Click Yes.

The Desktop Administrator password has been removed. You must restart 
the application for the change to go into effect.

Agent Desktop user IDs, login names, and passwords are set up in the ICM software 
and can be administered only through the ICM software. The user’s Agent Desktop 
password is verified on the CTI server when a user starts the application.

Use the ICM software to change a user’s Agent Desktop password if it becomes 
necessary to do so.

A user’s Supervisor Desktop user ID and login name are the same as the user’s 
Agent Desktop user ID and login name, and are set up in the ICM software. 

The first time Supervisor Desktop is started, the password is blank. It is up to the 
supervisor to create a password using the Change Password functionality within 
Supervisor Desktop. 

The Supervisor Desktop password can be changed from within Supervisor Desktop 
or from the Personnel node in Desktop Administrator (see 

for more information).