Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Work Flow Configuration enables you to configure and maintain the appearance and 
behavior of Agent Desktop, CAD-BE, and IP Phone Agent. Work Flow Configuration 
has 6 functions:

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To use any Work Flow Configuration application, select its node in the left navigation 
pane of the Desktop Administrator window (see 

). The right display pane 

shows the selected node.