Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Dial Strings
November 2006
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Dial Strings
Use the Dial Strings function to configure the way desktop applications display and
dial phone numbers.
dial phone numbers.
NOTE: Dial strings for CAD-BE are not configurable.
Select the appropriate check box at the bottom of the Dial Strings pane to choose the
dial string format you will use. The available formats are:
dial string format you will use. The available formats are:
■
■
Different tabs display depending on your choice.
North American Dial String Format
If you choose the North American dial string format, the following three tabs are
active:
active:
Telephone Number Display
The Telephone Number Display tab (see
) enables you to configure how
phone numbers are displayed in Agent Desktop.
The selections you make are reflected in the sample fields. (An exception is if you
enter a value in either of the “Remove first ‘n’ digits” and “Remove last ‘n’ digits”
fields. In that case, the sample does not change.)
enter a value in either of the “Remove first ‘n’ digits” and “Remove last ‘n’ digits”
fields. In that case, the sample does not change.)
Figure 28.
Telephone Number Display tab.