Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Phone Books
November 2006
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The work flow group Phone Book window (see
Figure 36, right
)enables you to set up
and manage the work flow group phone books that are shared by agents in specific
work flow groups.
work flow groups.
Phone books and phone book entries are created and maintained in the Phone Book
Editor dialog box (see
Editor dialog box (see
Figure 36.
Phone Book window.
The Phone Book Editor enables you to set up and maintain pone books.
Creating Phone Books
To set up a new phone book:
1. In the global or work flow group Phone Book window, click Edit.
The Phone Book Editor dialog box appears (see
Global level
Work flow group level