Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

2. If the event is time of day, set up a rule with one or more data conditions that 

the event must meet.

3. Set up one or more actions that will take place whenever the event occurs, 

or, if a time of day event, whenever the rule is met. 

When you select the Agent Management Work Flow node, the Work Flow window 
appears  (see 

Unlike in voice contact work flows, rules in agent management work flows can be 
applied only to a time of day event, not to all events.

Not all actions are available for agent management work flows. See 

 for more information.

1. Select the event that triggers the work flow from the Event pane. The 

available events are:

—

Startup. Agent Desktop starts.

—

Shutdown. Agent Desktop closes.

—

Logged in. The agent logs into Agent Desktop.

—

Logged out. The agent logs out of Agent Desktop.

—

Ready. The agent transitions to the Ready state.

—

Not Ready. The agent transitions to the Not Ready state.