Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
31-Mar-06
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Getting Started with Cisco
Desktop Administrator
Desktop Administrator
Introduction
Desktop Administrator is a “container” program. This program allows you to access
various other applications used to administer Cisco Agent Desktop, Cisco Supervisor
Desktop, and Cisco IP Phone Agent from within one interface.
various other applications used to administer Cisco Agent Desktop, Cisco Supervisor
Desktop, and Cisco IP Phone Agent from within one interface.
NOTE: Desktop Administrator is not supported if installed on a virtual private
network (VPN) desktop.
network (VPN) desktop.
Desktop Administrator Feature Levels
There are three feature levels of Cisco Desktop Administrator: Standard, Enhanced,
and Premium. The following chart outlines the features available in each feature level.
All features not listed here are present at all three feature levels.
and Premium. The following chart outlines the features available in each feature level.
All features not listed here are present at all three feature levels.
Table 1.
Cisco Desktop Administrator feature levels
Feature
Standard
Enhanced
Premium
Configure CAD interface
●
●
Configure work flows
●
●
Configure embedded browser
●
Time of day event and data condition
●
Agent work flow HTTP Post/Get action
●