Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

To change test data, choose Data > Change Test Data in the macro 
editor and enter new test data.

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Click Cancel to cancel the macro.

The macro is canceled and the Select Action dialog box appears.

The Select a Data Field dialog box (

) enables you to select and insert a 

Agent Desktop data field into a macro. Access this dialog box either through the 
Suspend Macro Recording dialog box or from the Data menu in the Macro Editor 
window.

There are three types of data fields:

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Standard. Data from the switch.

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System. System data, for example the date and time. These fields are 
enclosed in square brackets [ ].

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Enterprise. Data from the Enterprise service. These fields are marked with an 
asterisk ( * ).

NOTE:  When selecting data fields to be used in actions or rules, keep in 
mind that not every data field is available for every event. For example, the 
calling number is not available during the Startup event. If an unavailable field 
is used, <N/A> is displayed in the application the macro pops.

These fields can be included in the Run Macro and Launch External Application work 
flow actions. 

The available data fields are:

*Account Number

The customer’s account number.

*Alerting Number

The number of the ringing device.

*ANI

The number of the phone that made a call.

*Application Data

The ISDN user-to-user information element.

*BAAccountNumber

Outbound Option: The customer’s account number.

*BABuddyName

Outbound Option: The customer's first and last name 
separated by a comma.