Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

*BACampaign

Outbound Option: The name of the campaign to which 
the call belongs.

*BADialedListID

Outbound Option: Unique key identifying a specific 
customer record within the Dialing_List table located in 
the BA private database.

*BAResponse

Outbound Option: Multi-purpose placeholder that 
sends data from Agent Desktop to the BA Dialer. This 
variable responds to the reservation call, schedule and 
cancel callbacks, and changes to the callback phone 
number.

*BAStatus

Outbound Option: Two characters indicating the mode 
and direction of the BA Dialer-initiated call. The first 
character identifies the call mode:

• R: Reservation call, Predictive or Progressive mode
• P: Reservation call, Preview mode
• C:  Customer  call
• A: Reservation call, personal callback

During a reservation call, the first character is P, R, or 
A. When a customer call is transferred to an agent, the 
first character is C.

The second character of BAStatus indicates the call 
direction:

• O: Outbound
• I: Inbound
• B: Blended

*BATimeZone

Outbound Option: Indicates the GMT offset, in 
minutes, for the customer’s time zone and obtains the 
customer’s local time. The format of this ECC variable 
is +/-#####.

This field’s first character is either a positive or negative 
sign, followed by 5 digits. For example:

• This example indicates that the customer is one 

hour behind GMT:

BATimeZone = -00060

• This example indicates that the customer is two 

hours ahead of GMT:

BATimeZone = +00120