Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The dialing mode used in the calling campaign determines which buttons appear in 
the toolbar (see 

1. In the User Interface window, select the Toolbar tab. 

2. In the Outbound Option Mode section, check the check box next to the 

dialing mode used by your calling campaign (see 

The appropriate buttons are enabled in the button selection pane.

3. Click Apply to save your changes.

The Outbound Option toolbar will now appear on the Agent Desktop 
interface.

Accept

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Reject

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Reject Close

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Skip 

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Skip Close 

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Skip-Next 

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Callback 

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Reclassify 

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Cancel 
Reservation

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