Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.0
136
31-Mar-06
Agents
The Agents window (see
) displays a list of all the agents configured in ICM.
From this window you can view an agent’s properties and change the agent’s work
flow group affiliation. You can also select the method of login for both agents and
supervisors—by agent ID or by agent name.
flow group affiliation. You can also select the method of login for both agents and
supervisors—by agent ID or by agent name.
NOTE: When using System IPCC, the only option supported is login by login
name.
name.
You cannot change the agent’s user ID, password, display name, or team name—that
information must be administered through ICM.
information must be administered through ICM.
Figure 80.
The Agents window.
To view an agent’s properties:
1. Select the agent from the agent list, and then click Properties.
The Agent Properties dialog box appears (see
).
2. Click OK to close the window after reviewing the agent’s properties.
To change agents’ login method:
■
Click either Agent ID or Agent Name to select which an agent should use to
log into Agent Desktop.
log into Agent Desktop.