Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

NOTE:  If you move an agent from one team to another in ICM, you must log 
the agent out of CAD and then log back in for the team change to register 
within Supervisor Desktop.

The Skills tab displays a list of the skill groups that route calls to the selected team, as 
well as a list of all available skill groups. This relationship is set up within ICM.