Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.0
140
31-Mar-06
Teams
The Teams window enables you to view the supervisors, agents, and skills for a
particular team. All this information is administered through ICM. You can only view
the information in Personnel Configuration.
particular team. All this information is administered through ICM. You can only view
the information in Personnel Configuration.
Supervisors
The Supervisors tab (see
) displays the primary supervisor, secondary
supervisors, and available supervisors for the team you selected.
NOTE: Each team must have a primary supervisor. If there is no primary
supervisor, secondary supervisors will not see that team in the Team List in
Supervisor Desktop. Also, if that team is a secondary supervisor’s only team,
the supervisor won’t be able to log into Supervisor Desktop.
supervisor, secondary supervisors will not see that team in the Team List in
Supervisor Desktop. Also, if that team is a secondary supervisor’s only team,
the supervisor won’t be able to log into Supervisor Desktop.
Figure 84.
Supervisors tab.
Agents
The Agents tab (see
) displays a list of the agents who belong to the team
you selected, as well as a list of all available agents. Agents are assigned to teams
from within ICM.
from within ICM.
NOTE: An agent can belong to only one team in ICM. However, the Available
Agents pane lists all agents not on the selected team, even if they are already
assigned to another team.
Agents pane lists all agents not on the selected team, even if they are already
assigned to another team.