Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

immediately to S1 and S2 service requests to help keep your business operations 
running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

To ensure that all service requests are reported in a standard format, Cisco has 
established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your 
business operations. You and Cisco will commit all necessary resources around the 
clock to resolve the situation. 

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant 
aspects of your business operations are negatively affected by inadequate 
performance of Cisco products. You and Cisco will commit full-time resources during 
normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most 
business operations remain functional. You and Cisco will commit resources during 
normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product 
capabilities, installation, or configuration. There is little or no effect on your business 
operations.

Information about Cisco products, technologies, and network solutions is available 
from various online and printed sources.

■

The Cisco Product Quick Reference Guide is a handy, compact reference 
tool that includes brief product overviews, key features, sample part numbers, 
and abbreviated technical specifications for many Cisco products that are 
sold through channel partners. It is updated twice a year and includes the 
latest Cisco offerings. To order and find out more about the Cisco Product 
Quick Reference Guide, go to this URL: