Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. 
The Cisco Technical Support & Documentation website on Cisco.com features 
extensive online support resources. In addition, if you have a valid Cisco service 
contract, Cisco Technical Assistance Center (TAC) engineers provide telephone 
support. If you do not have a valid Cisco service contract, contact your reseller.

The Cisco Technical Support & Documentation website provides online documents 
and tools for troubleshooting and resolving technical issues with Cisco products and 
technologies. The website is available 24 hours a day, at this URL:

Access to all tools on the Cisco Technical Support & Documentation website 
requires a Cisco.com user ID and password. If you have a valid service contract but 
do not have a user ID or password, you can register at this URL:

NOTE:  Use the Cisco Product Identification (CPI) tool to locate your product 
serial number before submitting a web or phone request for service. You can 
access the CPI tool from the Cisco Technical Support & Documentation 
website by clicking the Tools & Resources link under Documentation & 
Tools.

 

Choose Cisco Product Identification Tool from the Alphabetical Index 

drop-down list, or click the Cisco Product Identification Tool link under 
Alerts & RMAs. The CPI tool offers three search options: by product ID or 
model name; by tree view; or for certain products, by copying and pasting 
show command output. Search results show an illustration of your product 
with the serial number label location highlighted. Locate the serial number 
label on your product and record the information before placing a service call.

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 
service requests. (S3 and S4 service requests are those in which your network is 
minimally impaired or for which you require product information.) After you describe 
your situation, the TAC Service Request Tool provides recommended solutions. If your 
issue is not resolved using the recommended resources, your service request is 
assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

For S1 or S2 service requests, or if you do not have Internet access, contact the 
Cisco TAC by telephone. (S1 or S2 service requests are those in which your 
production network is down or severely degraded.) Cisco engineers are assigned