Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.0
150
31-Mar-06
10. Once you have finished recording the macro, press the macro hot key to
bring up the Macro Recorder Suspended dialog box, and then click End
Recording.
Recording.
The Macro Editor window appears.
11. To test your macro, click Playback. You can make changes to the macro in
the Edit window, and you can test the changes by clicking Playback.
12. Once you are satisfied with the macro, click OK to save it and add it to the list
of available macros that can be selected as actions.
13. Select the new macro and click OK.
The Voice Contact Work Flow window appears. Notice that the macro has
been added to the list of actions for the selected rule and event.
been added to the list of actions for the selected rule and event.
After you have recorded both macros, notice that both appear in the Actions pane.
Make sure that they appear in the order shown in
Make sure that they appear in the order shown in
.
Figure 87.
Macros in the Actions pane.
[SHIFT] [CONTROL]
[RIGHT-ARROW]
[RIGHT-ARROW]
The next three key stroke combinations
select the caller’s name
select the caller’s name
[SHIFT] [CONTROL]
[RIGHT-ARROW]
[RIGHT-ARROW]
[SHIFT] [CONTROL]
[RIGHT-ARROW]
[RIGHT-ARROW]
[ALT]-E
Vi Edit menu
C
Copy the selected text to the clipboard
Press F2 (or whichever key
has been set up as the
macro hot key)
has been set up as the
macro hot key)
Pause macro recording and bring up the
Macro Recorder Suspended dialog box
Macro Recorder Suspended dialog box