Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Enter information and check or uncheck the appropriate check boxes on the 
Outgoing Calls tab as desired, and then click Apply to save your changes.

The Advanced Internal Dialing tab (see 

) enables you to configure more 

internal dialing options. Access it by clicking the Advanced Dialing button on the 
Outgoing Calls tab.

Local area code

Enter the local 3-digit area code.

Advanced Dialing…

Click to configure 

Prefixes

• Local line access code. Enter the number required 

to access an outside local line

• Long distance line access code. The number 

required to access an outside long distance line

• Ensure a 1 on long distance calls. Check to 

automatically add a 1 at the beginning of a long 
distance phone number

• Use area code for toll calls within the area code. 

Check to automatically add the local area code to 
any calls dialed to numbers not included in the local 
exchange list.

• Use area code for local calls. Check to automatically 

add the local area code to any calls dialed to 
numbers included in the local exchange list.

Local exchanges

Check All exchanges are local or click Add to build a 
list of exchanges for which it is NOT necessary to add a 
1 before dialing