Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Toolbar tab is displayed.

6. Type a short description of the action in the Hint field. You can replace only 

the hint; you cannot change the shortcut key combination.

7. Repeat Steps 3–6 if you want to add other actions to the same task button. 

8. Click Apply to save your changes.

You can change the hint (the text an agent sees when the mouse hovers over a 
button) associated with a task button. 

You cannot change the hint associated with a standard button, or change the shortcut 
key combination of any button.

1. Select the button whose hint you want to change.

2. In the Hint field, type the hint you want displayed to the agent.

3. Click Apply to save your changes.

Buttons can be customized by applying different icons to them. A library of available 
icons is supplied with Desktop Administrator, or you can use icons of your own.

If you use your own icons, when applied to a button the icon file is written to Directory 
Services so it is available to all instances of Agent Desktop. 

1. Choose the button whose icon you want to customize.

2. Click Customize Icon.

The Choose Icon dialog box appears (see