Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
User Interface Setup
31-Mar-06
81
Setting Up Work Sites
A work site is a website that is frequently accessed by agents to assist them in their
jobs. They are similar to the “favorites” you can set up in a web browser.
jobs. They are similar to the “favorites” you can set up in a web browser.
Work sites you set up appear in a drop-down list in the agent’s integrated browser.
When the agent selects a work site from the list, it is displayed in the integrated
browser window. This allows the agent quick access to the site without having to type
its address in the (optional) Address field.
When the agent selects a work site from the list, it is displayed in the integrated
browser window. This allows the agent quick access to the site without having to type
its address in the (optional) Address field.
To add a work site:
1. In the Site Name field, type the name of the website you wish to add as a
work site.
2. In the URL field, enter the web address of the website.
3. Click Add.
The work site is added to the list in the Work Sites pane.
4. Click Apply to save your changes.
To update a work site:
1. In the Work Sites field, select the work site you wish to update.
The information for the website appears in the Site Name and URL fields.
2. Edit the information as needed, and then click Update.
The updated information appears in the Work Sites pane.
3. Click Apply to save your changes.
To delete a work site:
1. In the Work Sites pane, select the work site you wish to delete.
The information for the website appears in the Site Name and URL fields.
2. Click Delete.
The work site is deleted from the Work Sites pane.
3. Click Apply to save your changes.