Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
User Interface Setup
31-Mar-06
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IPPA
) to enable/disable agent-initiated recording in Cisco
IP Phone Agent.
Figure 46.
IPPA tab.
When enabled, the IP Phone Agent service has soft key options for starting and
stopping recording. The IPPA agent can then record his or her own phone
conversations, and these recordings can be reviewed by the supervisor using
Supervisor Record Viewer.
stopping recording. The IPPA agent can then record his or her own phone
conversations, and these recordings can be reviewed by the supervisor using
Supervisor Record Viewer.
See the Cisco IP Phone Agent User Guide and the Cisco Supervisor Desktop User
Guide for more information.
Guide for more information.
To enable IPPA agent-initiated recording:
1. Check the Enable IPPA Recording check box.
2. Click Apply to save your changes.
Browser Setup
Use the Browser Setup tab (
) to configure the Integrated Browser portion of
Agent Desktop. On this tab you can:
■
Enable/disable the integrated browser window
■
Set the default web page displayed by the browser
■
Enable/disable agents’ access to other websites
■
Add work sites (or “favorites”) so agents can quickly access frequently-used
websites
websites