Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Work Flow Groups

January 16, 2013

101

You cannot rename an existing work flow group directly. Instead, you must set up a 
new work flow group and copy the existing work flow group’s settings to the new work 
flow group.

1. Add a new work flow group, giving it the name you want to change the existing 

work flow group’s name to.

2. Select the Copy the following work flow group check box and select the 

existing work flow group from the drop-down list, and then click OK. The copy 
process can take some time.

3. Delete the old work flow group.