Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
100
January 16, 2013
Maintaining Work Flow Groups
You can add, delete, or edit work flow groups under the Work Flow Groups node.
NOTE: If you choose to delete the default work flow group, make sure
that all agents are assigned to a custom work flow group you have set
up. If an agent is not assigned to a work flow group, and there is no
default work flow group, that agent will not be able to start Agent
Desktop.
that all agents are assigned to a custom work flow group you have set
up. If an agent is not assigned to a work flow group, and there is no
default work flow group, that agent will not be able to start Agent
Desktop.
To add a new work flow group:
1. In the Navigation tree, select the Work Flow Groups node.
2. Choose File > New, or click New on the toolbar. The Work Flow Group Name
Editor dialog box appears.
3. Enter a new work flow group name. If you want to copy an existing work flow
group, select the Copy the following work flow group check box and choose a
work flow group from the drop-down list.
work flow group from the drop-down list.
4. Click OK. The new work flow group appears in the Navigation pane under the
Agents node.
To delete an existing work flow group:
1. In the Navigation pane, select the work flow group you want to delete.
2. Choose File > Delete, or click Delete on the toolbar. A message appears,
stating that all agents who belong to the work flow group you want to delete
must be reassigned to other work flow groups. Click Yes to confirm the
deletion, or No to cancel it. If you do not reassign the agents, you will not be
able to delete the work flow group.
must be reassigned to other work flow groups. Click Yes to confirm the
deletion, or No to cancel it. If you do not reassign the agents, you will not be
able to delete the work flow group.
3. Click OK to close the dialog box.
Figure 50.
Work Flow Group Name Editor dialog box