Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
User Interface
January 16, 2013
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from the list, it appears in the integrated browser window. This gives the agent quick
access to the site without having to type its address in the (optional) Address field.
access to the site without having to type its address in the (optional) Address field.
To add a work site:
1. In the Site Name field, type the name of the website you wish to add as a work
site.
2. In the URL field, enter the web address of the website.
3. Click Add. The work site is added to the list in the Work Sites pane.
4. Click Apply to save your changes.
To update a work site:
1. In the Work Sites field, select the work site you wish to update. The
information for the website appears in the Site Name and URL fields.
2. Edit the information as needed, and then click Update. The updated
information appears in the Work Sites pane.
3. Click Apply to save your changes.
To delete a work site:
1. In the Work Sites pane, select the work site you wish to delete. The
information for the website appears in the Site Name and URL fields.
2. Click Delete. The work site is deleted from the Work Sites pane.
3. Click Apply to save your changes.
Remote Access
The Remote Access tab (
) is used to enable the IPC Receive Event feature
and configure the port used by the feature. This action is available to agents using
Agent Desktop at the Premium level only.
Agent Desktop at the Premium level only.
NOTE: The Remote Access feature is not available for CAD-BE.
An IPC Receive Event occurs when a third party application sends a message to Agent
Desktop over a UDP socket. All attributes that IPC Receive Event actions require in
order to execute are a part of the IPC Receive Event message content. These
messages must adhere to a predefined XML schema (see examples below) and
cannot exceed 4000 bytes. Unlike work flow actions, IPC Receive Event actions do not
require configuration or setup in Desktop Administrator.
Desktop over a UDP socket. All attributes that IPC Receive Event actions require in
order to execute are a part of the IPC Receive Event message content. These
messages must adhere to a predefined XML schema (see examples below) and
cannot exceed 4000 bytes. Unlike work flow actions, IPC Receive Event actions do not
require configuration or setup in Desktop Administrator.
When Agent Desktop receives an IPC Receive Event message, it does not send a reply
back. IPC Receive Events are queued so no messages are lost.
back. IPC Receive Events are queued so no messages are lost.