Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
116
January 16, 2013
By default, IPC Receive Events are disabled. The default port number is Port 58000.
NOTE: The Remote Access action provides for receiving an
asynchronous event. Even if the event is solicited by an IPC Action
request being sent out, the request might never be delivered, and
there is no assurance that a response will arrive because of the
nature of UDP.
asynchronous event. Even if the event is solicited by an IPC Action
request being sent out, the request might never be delivered, and
there is no assurance that a response will arrive because of the
nature of UDP.
Five actions are supported by the IPC Receive Event:
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■
■
■
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IPC Make Call Action
For the IPC Make Call action to be successful:
■
The agent must be in the Not Ready state
■
There can be no call appearance present in Agent Desktop
■
The Make Call dialog box must be closed (if it is open, the action will close it)
Figure 59.
Remote Access tab