Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
12
January 16, 2013
The following table lists the features that are available in each feature level of Desktop
Administrator. Features that are not listed here are in all three feature levels.
Administrator. Features that are not listed here are in all three feature levels.
Related CAD Documentation
The following documents contain additional information about CAD 7.5:
■
Cisco CAD Installation Guide
■
Cisco Agent Desktop User Guide
■
Cisco Agent Desktop—Browser Edition User Guide
■
Cisco Supervisor Desktop User Guide
■
Cisco IP Phone Agent User Guide
■
Mobile Agent Guide for Cisco Unified CC Enterprise
■
Cisco CAD Service Information
■
Integrating CAD with Citrix Presentation Server or Microsoft Terminal Services
Intended Audience
This document is written for contact center administrators who use Desktop
Administrator.
Administrator.
Table 1.
Desktop Administrator features
Feature
Standard Enhanced Premium
Cisco Unified Presence integration
●
●
●
Configuration of Agent Desktop integrated
browser
browser
●
Configuration of Agent Desktop, IP Phone Agent,
and CAD-BE interfaces
and CAD-BE interfaces
●
●
Configuration of CAD-BE integrated browser
●
●
Configuration of work flows
●
●
HTTP Get work flow action for CAD-BE
●
●
HTTP Post and Get work flow actions for
Agent Desktop
Agent Desktop
●
IPC Receive action event
●
Time of day event and data condition
●
Timer action
●
●