Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Actions
January 16, 2013
143
The Post and Get HTTP actions are available to agents who use Agent Desktop at the
Premium level. The Get HTTP action is available to agents who use CAD-BE at the
Enhanced and Premium levels.
Premium level. The Get HTTP action is available to agents who use CAD-BE at the
Enhanced and Premium levels.
NOTE: A URL with arguments is limited by the HTTP service to a
maximum of 2075 characters. If you create an HTTP action that
results in a longer URL, the action will not work correctly.
maximum of 2075 characters. If you create an HTTP action that
results in a longer URL, the action will not work correctly.
To set up an HTTP action:
1. Set up a new action (see
. The Select Action window appears.
2. Select the HTTP Action tab, then click New. The HTTP Actions Setup window
appears (
).
Figure 79.
HTTP Action Setup window