Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
160
January 16, 2013
*BATimeZone
Outbound Dialer: Indicates the GMT offset, in
minutes, for the customer’s time zone and obtains
the customer’s local time. The format is either a
positive or negative sign, followed by 5 digits
(+/-#####). For example:
minutes, for the customer’s time zone and obtains
the customer’s local time. The format is either a
positive or negative sign, followed by 5 digits
(+/-#####). For example:
• If customer is one hour behind GMT:
BATimeZone = -00060
• If customer is two hours ahead of GMT:
BATimeZone = +00120
*Call Duration
Difference between the call’s end time and start time.
The time is read from the Enterprise server clock.
The time is read from the Enterprise server clock.
*cisco.com.Category
Reserved for future use.
*cisco.com.MessageKey
Reserved for future use.
*cisco.com.Priority
Reserved for future use.
*Collected Digits
Digits entered by the caller in response to IVR
prompting.
prompting.
*DNIS
Number of the phone that received a call.
*ICM Call Variable 1…
*ICM Call Variable 10
Call-related variable data. Ten variables are available.
*Last Called Number
Last number dialed.
*Last Calling Number
Last device that made a call.
*Last Connected Number
Last monitored device that joined the call.
*Last Queued Time
Time spent in queue the last time the call was
queued. Time is read from the Enterprise server
clock.
queued. Time is read from the Enterprise server
clock.
*Last Redirection Number
Last number from which the call was redirected.
*Layout
Name of the enterprise data layout.
*Trunk ID
Device ID of the trunk.
*UCID
Not applicable.
[AGENT_ID]
Agent’s identification.
Table 20.
Enterprise Data Fields — Continued
Data Field
Description