Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
162
January 16, 2013
To set up a Set Enterprise Data action:
1. Set up a new action (see
. The Select Action window appears.
2. Select the Set Enterprise Data tab, then click New. The Set Enterprise Data
Action Setup Editor window appears (
).
3. Complete the fields as follows:
4. Click OK.
Figure 90.
Set Enterprise Data Action Editor window
Field
Description
Action Name
Name for the new action.
Enterprise Data
Field to Set
Field to Set
Enterprise variable that you want to set. Only
Unified ICM call variables and user-created ECC
variables are available for selection from the
drop-down list.
Unified ICM call variables and user-created ECC
variables are available for selection from the
drop-down list.
Source for the Data (choose one)
Desktop Variable
Name of desktop variable to use for the value of the
enterprise data field. Choices are Agent ID, System
Name, System Time, and Skill Group.
enterprise data field. Choices are Agent ID, System
Name, System Time, and Skill Group.
Static Text
Static text to use for the value of the enterprise data
field. Maximum length is 210 characters.
field. Maximum length is 210 characters.