Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
210
January 16, 2013
Selecting Agents to Appear Offline
You can configure agents within a workflow group to appear as offline to SMEs in the
Contact Selection window.
Contact Selection window.
To select agents within a workflow group to appear offline:
1. Choose Cisco Unified Presence Settings > Workflow Groups. The Workflow
Groups page appears (
2. Select the Agents appear offline check box that corresponds to the workflow
group that contains the agents you want to appear as offline in the Contact
Selection window.
Selection window.
3. Click Save when finished.