Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
244
January 16, 2013
D
data field
A piece of information about a phone call that is available for display in the Agent
Desktop interface.
Desktop interface.
data field condition
A logical statement about call data that evaluates as either true or false.
data router
In networks, a device that connects any number of IP local area networks (LANs).
data switch
In networks, a device that filters and forwards packets between LAN segments.
database
A collection of data structured and organized in a disciplined fashion so that
information of interest can be accessed quickly.
information of interest can be accessed quickly.
deflected call
A ringing call that is redirected to another extension without being answered first.
This typically happens when the call is answered by voice mail.
This typically happens when the call is answered by voice mail.
delimiter
A word or character that marks the beginning or end of a segment of data.
Desktop Administrator
The application used to administer Cisco Agent Desktop.
device
A unit (for example, a telephone) connected to the telephone system.
Dial Pad
The soft phone screen that enables an agent to dial a number.
dial plan
A description of the dialing arrangements for customer use on a telephone
network. For example, the local access code, local area code, etc.
network. For example, the local access code, local area code, etc.
dialed number information service (DNIS)
A telephony network feature that provides the number the caller dialed.