Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
January 16, 2013
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Directory Services
Also known as LDAP. The service that all other CAD services register with at
startup. Clients use this service to request information about other CAD
components.
startup. Clients use this service to request information about other CAD
components.
DNIS
See dialed number information service.
drop
To hang up or disconnect a phone call.
Dropped event
An event which indicates a call is disconnected.
DTMF
See Dual Tone Multi-Frequency.
dual tone multi-frequency (DTMF)
The term for touch tone dialing. In DTMF, when you touch a button on a push
button pad, it makes a tone which is actually a combination of two tones, one high
frequency and one low frequency. These are the beeps you hear when you dial a
phone number.
button pad, it makes a tone which is actually a combination of two tones, one high
frequency and one low frequency. These are the beeps you hear when you dial a
phone number.
duplex environment
An operating environment that contains a primary and secondary service. If the
primary service fails, the secondary service takes over.
primary service fails, the secondary service takes over.
E
ECC variable
See expanded call context variable.
enterprise data
A piece of data available to CAD via the Cisco Enterprise Service.
Enterprise Service
See Cisco Enterprise Service.
Ethernet
A local area network standard. Like other LAN technologies, Ethernet is used to
connect computers, printers, workstations, terminals, servers, and other devices
within the same building or campus.
connect computers, printers, workstations, terminals, servers, and other devices
within the same building or campus.