Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
250
January 16, 2013
PSTN
See public switched telephone network.
public network
A network operated by common carriers or telecommunications administrations
for the provision of circuit switched, packet switched, and leased-line circuits to
the public.
for the provision of circuit switched, packet switched, and leased-line circuits to
the public.
public switched telephone network (PSTN)
Refers to the world’s collection of interconnected voice-oriented public telephone
networks, both commercial and government-owned.
networks, both commercial and government-owned.
R
real-time transport protocol (RTP)
An Internet protocol for transmitting real-time data such as audio and video.
recent call list
A list of an agent’s 100 most recently made phone calls, automatically kept in the
Dial Pad window.
Dial Pad window.
Recording & Playback Service
See Cisco Recording & Playback Service.
Recording and Statistics Service
See Cisco Recording and Statistics Service.
Ringing event
The event that occurs when the phone rings. See Event.
RTP
See real-time transport protocol.
rule
A set of 1–3 data field conditions. If any or all the conditions that constitute the
rule are evaluated as true, then the rule is met. Rules that are met trigger events
and actions.
rule are evaluated as true, then the rule is met. Rules that are met trigger events
and actions.
Run Macro action
An action that starts and runs a macro.
scalar variable
An extended call context (ECC) variable that stores a single piece of data.