Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
January 16, 2013
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N
Normal mode
A display mode in which the interface appears when calls are present and
minimizes when idle.
minimizes when idle.
P
pane
Section of an application window.
password
A series of alphanumeric characters required to log onto an application or server.
PBX
See private branch exchange.
peripheral ID
The number within the Unified ICM schema that identifies the peripheral device,
for example, the peripheral interface managers (PIMs) for VRU/IVR, ACD, or
Unified CM.
for example, the peripheral interface managers (PIMs) for VRU/IVR, ACD, or
Unified CM.
phone book
In Agent Desktop, any one of the stored phone directories. Agent Desktop
contains global phone books as well as an employee phone book.
contains global phone books as well as an employee phone book.
plain old telephone service (POTS)
The basic service supplying standard telephones, telephone lines, and access to
the public switched network.
the public switched network.
port
See IP port.
POTS
See plain old telephone service.
primary server
In a duplex environment, the main server used. If the primary server fails, the
secondary server takes over.
secondary server takes over.
private branch exchange (PBX)
A private telephone network used within an enterprise. Users of the PBX share a
certain number of outside lines for making telephone calls external to the PBX.
certain number of outside lines for making telephone calls external to the PBX.