Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
94
January 16, 2013
IP Phone Agent is limited to a maximum of 100 wrap-up data descriptions.
To enable Desktop Administrator to properly manage wrap-up data, you must
configure the following Enterprise Desk Settings options in Unified ICM Configuration
Manager as optional:
configure the following Enterprise Desk Settings options in Unified ICM Configuration
Manager as optional:
■
Work mode on Incoming
■
Work mode on Outgoing
Within Unified ICM Configuration Manager, you can configure wrap-up data so that it is
required when transitioning to the Work Ready or Work Not Ready states. However,
Agent Desktop cannot detect these settings. Leave the Unified ICM Configuration
Manager settings as optional and enable or disable wrap-up data within Desktop
Administrator.
required when transitioning to the Work Ready or Work Not Ready states. However,
Agent Desktop cannot detect these settings. Leave the Unified ICM Configuration
Manager settings as optional and enable or disable wrap-up data within Desktop
Administrator.
When creating wrap-up data descriptions, follow these guidelines:
■
Descriptions can consist of up to 39 alphanumeric characters. No
punctuation or other characters are allowed.
punctuation or other characters are allowed.
NOTE: For Chinese, Japanese, and Korean localized sites,
descriptions might not appear correctly in IP Phone Agent due to the
phone limitations on multi-byte characters.
descriptions might not appear correctly in IP Phone Agent due to the
phone limitations on multi-byte characters.
■
Duplicate descriptions are not allowed.
Creating Wrap-up Data Descriptions
You can create and modify wrap-up data descriptions on both the global and work flow
group level.
group level.