Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Actions
November 19, 2013
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2. Select the Delay Action tab, then click New. The Delay Action Setup window
appears (
3. Type a name for the delay action and the length of delay time in milliseconds.
If you want events to be processed in the background during the delay, select
the Process Events During Delay check box. Click OK.
the Process Events During Delay check box. Click OK.
Creating HTTP Actions
HTTP actions enable an agent to use call-based data to interact with a website or a
web application in the Integrated Browser window. For example, an HTTP action can
be set up so the enterprise data of an incoming call is used to retrieve a customer
record and display it in the Integrated Browser.
web application in the Integrated Browser window. For example, an HTTP action can
be set up so the enterprise data of an incoming call is used to retrieve a customer
record and display it in the Integrated Browser.
www.w3.org
.
The Post and Get HTTP actions are available to agents who use Agent Desktop at the
Premium level. The Get HTTP action is available to agents who use CAD-BE at the
Enhanced and Premium levels.
Premium level. The Get HTTP action is available to agents who use CAD-BE at the
Enhanced and Premium levels.
NOTE: A URL with arguments is limited by the HTTP service to a
maximum of 2075 characters. If you create an HTTP action that
results in a longer URL, the action will not work correctly.
maximum of 2075 characters. If you create an HTTP action that
results in a longer URL, the action will not work correctly.
To set up an HTTP action:
1. Set up a new action (see
. The Select Action window appears.
Figure 51.
Delay Action Setup window