Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

November 19, 2013

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Preface

Introduction

Cisco Desktop Administrator consists of two parts:

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Desktop-based Cisco Desktop Work Flow Administrator

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Web-based Cisco Desktop Administrator

Cisco Desktop Work Flow Administrator enables you to configure the following:

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Dial strings

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Phone book

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Reason codes

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Wrap-up data

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Work flows and agent desktops

Cisco Desktop Administrator enables you to configure the following:

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Services

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Personnel and work flow group assignments

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Cisco Unified Presence Settings