Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
118
November 19, 2013
Creating Launch External Application Actions
Launch External Application actions start a third-party application in a new window.
To ensure applications are running before macros attempt to use them, start them
with launch actions assigned to the Startup event.
with launch actions assigned to the Startup event.
NOTE: An application started by a launch action must use the same
path on the agent’s PC as it does on the administrator’s PC or it must
be on a network drive, or the launch action will not be successful.
path on the agent’s PC as it does on the administrator’s PC or it must
be on a network drive, or the launch action will not be successful.
When using launch actions, Agent Desktop can pass parameters such as command
line arguments in two ways.
line arguments in two ways.
The first method is to add parameters after the application path name. For example,
the command to start Microsoft Excel and open a spreadsheet named mrmtest.xls is:
the command to start Microsoft Excel and open a spreadsheet named mrmtest.xls is:
“c:\program files\excel.exe” “c:\my documents\mrmtest.xls”
NOTE: Program names and command line arguments that contain
spaces must be in quotes so that they appear as one argument rather
than as multiple arguments.
spaces must be in quotes so that they appear as one argument rather
than as multiple arguments.
The second method involves passing data fields as arguments. You can pass any valid
data field while launching an application.
data field while launching an application.
NOTE: If a launch action takes place on the Startup event, call data
might not be present. Empty data fields will contain the string
<NULL>.
might not be present. Empty data fields will contain the string
<NULL>.