Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Actions
November 19, 2013
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To set up a Launch External Application action:
1. Set up a new action (see
). The Select Action window appears.
2. Select the Launch External Application Action tab, then click New. The
Launching External Application Action Setup window appears (
3. Type an action name and the path to the location of the desired application.
Ensure that the application is in a location that is available to Agent Desktop
at runtime.
at runtime.
4. Add any arguments you wish to pass to the application. Choose the desired
argument in the Available Arguments list, and use the left arrow to add it to
the Argument list. Use the up and down arrows to reorder the Argument list.
the Argument list. Use the up and down arrows to reorder the Argument list.
5. When you have finished entering information, click OK.
Creating Run Macro Actions
A macro is a shortcut for a sequence of keystrokes. For example, you might record a
macro that performs the following tasks with each incoming call:
macro that performs the following tasks with each incoming call:
1. Copy the ANI (Automatic Number Identification) from Agent Desktop to
Microsoft Outlook.
2. Open a contact list.
Figure 58.
Launching External Application Action Setup window