Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Actions
November 19, 2013
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4. Click Add to select the actions to be executed when the timer has expired.
5. When you are finished configuring the Timer Expiration Work Flow, click OK.
Utility Action
There are three utility actions:
■
Start recording
■
Stop recording
■
Send a predefined, high-priority chat message to the agent’s supervisor
Timer Duration
Amount of time the agent must spend in the selected
agent state before the action executes.
agent state before the action executes.
Timer expiration work flow setup
Check box
(optional) Select the check box to enable a condition
regarding the agent state to the work flow setup.
regarding the agent state to the work flow setup.
Agent state is
(optional) Agent state must be equal to/not equal to
Ready/Not Ready.
Ready/Not Ready.
Note: If you enable this condition, the agent state field
must not be empty. You must select Ready or Not
Ready.
must not be empty. You must select Ready or Not
Ready.
Actions
Actions that will execute after timer duration expires.
Field
Description