Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
130
November 19, 2013
Creating Timer Actions
The timer action triggers Agent State, HTTP, or Agent Notification actions after a given
amount of time has elapsed under certain circumstances. For instance, you can
configure the Timer action to change an agent’s state to Ready if the agent’s state has
been Work Ready state for 3 minutes. This action is available to agents using Agent
Desktop at the Enhanced and Premium levels.
amount of time has elapsed under certain circumstances. For instance, you can
configure the Timer action to change an agent’s state to Ready if the agent’s state has
been Work Ready state for 3 minutes. This action is available to agents using Agent
Desktop at the Enhanced and Premium levels.
To set up a timer action:
1. Set up a new action (see
. The Select Action window appears.
2. Select the Timer Action tab, then click New. The Timer Action Setup window
appears (
).
3. Complete the Timer Action Setup window as follows:
Figure 64.
Timer Action Setup window
Field
Description
Action Name
Name for the new action.